Refund policy

At Natalie Hill Arts, we strive to provide our customers with a seamless shopping experience. In order to maintain transparency and ensure customer satisfaction, we have aligned our return policy with Printify's policy, which is as follows:

 

1. Returns and Refunds Eligibility:

   - Our return policy applies to products that are defective or damaged upon arrival.

   - We do not accept returns or offer refunds for products that are the wrong size, color, or design unless it is a result of our error.

 

2. Return Process:

   - To initiate a return, please contact our customer support team within 7 days of receiving the product.

   - Provide detailed information and photographic evidence of the defect or damage.

   - Our team will review your request and provide further instructions for returning the product.

3. Return Shipping:

   - Customers are responsible for covering the return shipping costs, unless the return is due to our error.

   - We recommend using a trackable shipping service to ensure the product reaches us safely.

4. Refund Process:

   - Once we receive the returned product, our team will inspect it to verify the defect or damage.

   - If the return is approved, we will initiate a refund to your original payment method.

   - Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

5. Exchanges:

   - We do not offer direct exchanges for returned products. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

6. Non-Printify Products:

   - If you have purchased a non-Printify product from our website, please refer to the specific return policy provided by the respective supplier.

Please note that this return policy is subject to change, and any updates will be communicated on our website. For any further questions or clarifications, please contact our customer support team.