Shipping policy

At Natalie Hill Arts, we understand the importance of timely and reliable shipping. To ensure a smooth shipping experience for our customers, we have aligned our shipping policy with Printify's guidelines, which are as follows:

1. Processing Time:

   - Each product is custom-made and requires a certain amount of time for production. The average processing time is 2-7 business days, but may vary depending on the product type and supplier.

2. Shipping Methods:

   - We offer various shipping methods, including standard and expedited options, depending on the destination and the product's availability.

   - The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.

3. Shipping Costs:

   - Shipping costs are calculated based on the destination, product weight, and shipping method chosen.

   - The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

4. International Shipping:

   - We offer international shipping to many countries worldwide.

   - Please note that customs fees, import duties, and taxes may apply depending on the destination country. These additional charges are the responsibility of the customer and may need to be paid upon delivery.

5. Tracking Information:

   - Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress.

   - Please note that tracking information may take up to 48 hours to be updated by the shipping carrier.

6. Delivery Time:

   - Delivery time varies depending on the destination and the shipping method chosen.

   - While we strive to provide accurate estimated delivery times, please understand that unforeseen circumstances such as customs delays or peak shipping seasons may cause slight delays.

7. Lost or Damaged Packages:

   - In the rare event that your package is lost or arrives damaged, please contact our customer support team as soon as possible.

   - We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for the affected items.

Please note that this shipping policy is subject to change, and any updates will be communicated on our website. For any further questions or clarifications, please contact our customer support team.